Service Scheduling Coordinator

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

QUOTES

1. Research information on parts list, record sets, and prior purchases for parts.
2. Yearly quoting to Toyota Tsusho Georgetown & Canada.
3. Work with suppliers to get pricing and delivery times on parts.
4. If showing as a stock part, physically check to make sure we have stock on a part before quoting the customer.
5. If part is unknown, get with correct person to get the proper information.
6. Quote parts and service to customers.

PART ORDERS FROM CUSTOMERS

1. Ensure purchase orders from customers have correct information on them.
2. Entering orders in Access and Encompix.
3. Pull stock parts or get someone in the department to pull them.
4. Do purchase orders for parts.
5. Track past due purchase orders and find out when they will arrive.
6. If orders are late, get with person who quoted so they can let customer know of new delivery and change information in system.
7. Keep track of job orders and when parts have arrived get shipping information to be able to ship out.
8. Close out jobs and send to accounting for invoicing.
9. File folders after they come back from accounting.
10. If slide feed, make sure we no longer have parts in stock and have a signed disclosure agreement with them before selling them part drawings.

CUSTOMER SERVICES

1. Type up Service trip reports and cost out services.
2. Review hours on service jobs and correct as needed.
3. Request purchase orders from customers for services completed or if the service has exceeded the PO.
4. Check for tolls on service trips.
5. Create/revise Service Estimators as needed.
6. Email customer Service reports.

SHIPPING

1. Do shipping paperwork.
2. If needed, do export paperwork, get HS Classification numbers and country of origin.
3. Enter shipping information in Encompix so tracking information is available.
4. Get comparison pricing on LTL shipments as well as flatbeds/conestogas.
5. Set up carrier for pickup.

VEHICLES

1. Schedule vehicle maintenance.
2. Take care of IPasses in vehicles.

REPORTS

1. Get information and do monthly department reports.
2. Keep SCT Manpower Tracker up to date.
3. Reports for Sam - monthly report on Stellantis and quarterly report on Ford.

24 HR. SERVICE

1. 24 Hr. Schedule (yearly) - set up new calendar at the end of the year adding new and removing old names on schedule and phone number list.
2. Making changes through the year on calendar and answering service website.
3. Reminder on call personnel the week before.
4. Will also need to change log in each week once new process is started.

STOCK PARTS

1. Keep watch on stock parts to make sure they are ordered when needed.
2. Change/add stock locations in Encompix as needed.

OLD DOCUMENTS

1. As needed, scan in old drawings for parts or parts lists as needed.
2. Have engineering save them in the vault.
3. Send customers information on slide feed.

Qualifications

1. Must be a proficient typist and have good computer skills (i.e. Microsoft Office, including Word, Access, Excel, and PowerPoint).
2. Good written and oral communication skills.
3. Good telephone skills

Physical Demands

Some filing is required. This would require the ability to lift files, open filing cabinets and bending or standing on a stool as necessary.

Competencies

• Communication Proficiency
• Results Driven
• Organizational Skills
• Initiative

An Equal Opportunity/Affirmative Action Employer, M/F/D/V

Nidec Automatic Feed will not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to Nidec Automatic Feed job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers. Preapproval from the Nidec Automatic Feed team is required before any external candidate can be submitted and such candidate must be submitted to the Nidec Talent Acquisition team.

Current Openings for Service Scheduling Coordinator Jobs at Nidec Automatic Feed